Responsible Gambling

Gambling is not a way to earn money or a solution to money problems. You can lose money, including money set aside for essentials. If gambling is affecting your finances, relationships, work or health, take that as a reason to act rather than waiting for the problem to become worse.

Signs that gambling may be becoming a problem

Look for changes you can observe in your own behaviour. These can include:

• spending more time or money gambling than you planned;
• trying to win back losses, or returning soon after a loss to gamble again;
• borrowing, using credit or selling possessions to fund gambling;
• missing bills, work, study or time with people close to you because of gambling;
• hiding how much you gamble or giving untrue explanations about money;
• feeling restless or irritable when you try to stop or cut down;
• repeatedly deciding to stop or reduce gambling, then returning to it;
• gambling to escape worry or difficult feelings, and finding those problems remain afterwards.

You do not need to identify with every sign before taking a step. If one or more applies, pause gambling and use the controls available in your account.

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What you can do now

Sign out of your gambling account and open its responsible gambling or account settings. Remote operators must provide accessible account-level financial limit controls, and new customers must be prompted to set a financial limit before their first deposit. Set a limit that prevents further spending you cannot afford. A limit is a control, not a way to make gambling safe or a reason to keep playing.

UK-licensed casinos must provide responsible gambling tools, including self-exclusion. If you want to stop using a casino, find the self-exclusion option in your account and follow the steps shown there. If you cannot find it, use the operator’s on-site support or complaints route to ask how to activate it. Do not deposit or continue playing while trying to resolve access to the tool.

For help in the moment, tell someone you trust that you are stopping and ask them to stay with you while you close the account or set the exclusion. Avoid trying to recover losses. If gambling is affecting your health or daily life, speak to a health professional and explain plainly what is happening.

No verified external support organisation, address or phone number was available for this page, so none is listed here. Do not rely on an unverified contact for urgent help.

Age and safeguards

Operators must verify a customer’s age before allowing them to deposit into a gambling account. The legal minimum age applies; do not gamble if you are below it.

Other safeguards apply to online gambling in Britain. Online slot autoplay is banned, and each slot spin must last at least 2.5 seconds. Remote gambling operators cannot accept credit-card payments for gambling, including credit-card funding routed through a money service business. They also cannot accept wallet payments where credit-card funds can be used for gambling. These restrictions do not remove the risk of losing money.

If a tool or account process fails

UKGC licensees must offer an internal complaints process and access to an approved Alternative Dispute Resolution service. If a responsible gambling tool is unavailable or your request is not handled, use the operator’s complaints process and ask about access to its approved ADR service. You can check the operator’s licence details and public register information through the licence link that remote operators must show on their gambling websites and apps.

Limits and exclusions can create a pause, but they do not settle debts or resolve the pressures that led to gambling. Focus first on stopping further gambling and telling someone who can help you take the next practical step.